Document: A Diagnostic Modell for Capacity Building in Regulatory Agencies - An empirical study based on the ICT sector, Southern Africa

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A Diagnostic Modell for Capacity Building in Regulatory Agencies

Description

This paper reports a study designed to empirically test the validity of what is termed a Diagnostic Model for Capacity Building within regulatory agencies. The conceptual basis of this model was introduced in a paper at the CRC Manila Conference in October 2003 and in Eldridge (2004). A major contribution of the Model is the way it conceives regulation as a system with interdependent parts which incorporate three major conceptual principles:
  • Regulation is also a process, whereby individuals cooperate to deliver flows of work that affect the well being of regulatees / stakeholders
  • Quality outcomes in regulation depend on the effective and efficient management of people and processes.
  • Regulation is an intention which results in outputs and impacts that can be monitored as to their effectiveness.

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Author

Derek Eldridge, Brian Goulden

Publication Year

2004

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