Event: 3 Day MBA in Service Level Agreements, Johannesburg/Gauteng

The formulation, management and negotiation of SLA’s for contract managers, procurement and finance professionals in Service Level Agreements

• Uncover the strategic value of SLA’s
• Use SLA’s as a management tool
• Understand the legal implications and remedies
• Learn how to adapt typical outsourcing agreement provisions to your needs
• Re-negotiate your SLA’s effectively and reap the benefi ts of working smarter not harder
• Register now for the 3 day MBA in Service Level Agreements
• Download brochure for the 3 day MBA in Service Level Agreements
• Valuable insight into SLA contracting and performance 

More and more companies are moving away from the “jack-of-all-trades” approach to focus on their core business and therefore outsourcing plays an increasingly important role in modern commercial practice.

But how do you go about setting up SLA’s? How can it be proactively managed so that you can reap the greatest benefit from your agreements?

This course has been structured to give newcomers a better understanding of SLA’s. As a seasoned practitioner, it will give you the opportunity to brush up on your skills.

In just three days you will:

• Understand the contractual basis of SLA's
• Learn to evaluate, negotiate and enforce SLA's
• Be able to measure and quantify your SLA's
• Properly structure all your SLA's
• Learn to re-negotiate SLA's successfully
• Understand the risks involved with SLA's
• Learn what to do if things go wrong
• Know what to do if the agreement is breached
• Understand the infl uence of common law and recent legislation on your SLA